Pick Up Procedure at DIA – When you have your bags, proceed outside on LEVEL 5, West Side, Door 512. Island 2.
We need a way to contact you when you land at DIA. As you know, travel can be unpredictable. Weather in winter and summer in Colorado can change quickly. Flights often run early or late. Our online reservation system tracks all flights and your driver receives these real time updates. However we need to be able to talk with you after you land at DIA so we can let you know what shuttle service you will be on – as we don’t want you to have to wait any longer than necessary.
(Please note, due to security regulations set down by the Airport, our drivers are not permitted to leave their vehicles and meet customers inside the terminal) Our system also sends text alerts when the shuttle is on its way to pick you up. These alerts are particularly important in the mornings as they give you peace of mind and reassurance that the shuttle is enroute.
The first shuttle service departs Longmont at 6am and runs from Longmont every other hour. The last shuttle to DIA leaves Longmont at 9:30pm.
The first shuttle departs DIA at 7am and runs from DIA every other hour. The last shuttle leaves DIA at 9:00pm and this will wait for any customer with a confirmed reservation (eg if your flight lands past 8pm)
Yes, you must make a reservation to ride on the shuttle (for either direction). You can do this online or by calling our reservations number.
*** PAYMENT POLICY ***
When you submit an online reservation for a shuttle reservation, your credit card is going to be charged immediately. The payment receipt is going to say “Eight Black Partnership LLC” – the owner of Longmont and Boulder Shuttle.
We operate just like every major airline. You will have 24 hours from the time you make this booking to cancel and request a full refund.
After 24 hours, you may make date, time and name changes for free. If you wish to cancel after 24 hours, you will be issued a trip credit. These trip credits do not expire and can be transferred to anyone else.
If you do not wish to make an online booking and would rather make your booking over the phone, there is a $5 fee for all telephone reservations.
Yes, the senior discount is $5 off our standard rate. Use the word “senior” on the booking page at the Promo Box area.
Yes, active/retired or family members of military personnel receive a discount of $5 off our standard rate. Use the promo code “military” when prompted on the booking page.
Our only pick up point is on the WEST side of the terminal, across from DOOR 512, Island 2. This is the same level as baggage claim. This is also the United/American side.
Depending on how many are on your scheduled service, we will begin pick-ups at approx 10 mins prior to the hour and the last pick up will be 10 mins past the hour. We always aim to be at DIA by the top of the hour (so if you are on the 6am service to DIA, we aim to be at the airport no later than 7am).
No, once everyone is onboard we head straight to the airport. We don’t believe in a “HUB” system. Client feedback has been overwhelmingly supportive of a direct, door to door service.
We commenced operations in January 2017. We are a local company who is committed to servicing the Longmont community. We are owned by a well established local transport business and unlike the previous shuttle company who serviced the northern front range, we won’t abandon the market.
Yes, we have a dual network system which can handle 25 concurrent users. Your driver will let you know the password.
Yes, we have 110v power outlets throughout the shuttle and high speed charging cables for most phones (Apple and Android)
No you don’t, although they will always be grateful if you do. Our drivers keep 100% of any gratuity that is offered and you can pay this in cash or have it added to your reservation (if you paid via credit card)
Our Mercedes Sprinters are configured to hold 14 passengers, and each seat has its own seat belt.
Longmont Shuttle does not provide car seats or boosters. You may bring your own. Parents are responsible for installing the car seat correctly. All children who require car seats by state law, must use them. All passengers must wear a seat belt at all times.
Yes, we are. We will transport free of charge any family pet or service animal. Please note, for your safety and for the safety of other passengers all animals must travel in a secure crate/pet carrier. Passengers will be responsible for any mess their pet makes (including excessive pet hair). A cleaning fee of $30 will be charged if appropriate. You must call our reservations department if you intend to transport a pet.
Yes, our entire fleet is fitted with either Nokian or Blizzak snow tires. These provide up to 30% better grip in weather below 40 degrees.